Zero response from Goldcar over the mileage we did in a hire car. Maximum 96 EUR. Please note that if applicable, this fee will be included in the rental . And that is quoting the airport . We have plenty of exclusive promos and last minute deals waiting for you, Do you have any questions about renting a car for a trip? The 14-day rental cost 135. 2. Minimum amount charged (**): quantity blocked in the credit card when the vehicle is rented. Included in the total price of your rental but may be payable at the rental counter. If you would like more information click here. If you continue browsing this page or click one of the elements, you accept the use of our cookies. Goldcar do offer refunds on fuel if you're hiring for three days or under. charged at the beginning of the hire and, if you return the car I accept the use of thrid party Cookies, I have a reservation already - How to proceed. Congratulations! Please try again. Terms & Conditions ; 0 0. . Managing the contractual relationship involving the vehicle rental; Execution of a contract and consent from the interested party. Additionally, we need your consent to use cookies from third parties regarding the processing of your personal data derived from use. case of payment by debit card, the amount of the excess will be CB of London used Goldcar on a 12-day trip to Italy. Breakdown assistance is included with this car. We have plenty of exclusive promos and last minute deals waiting for you, When you book a car with Goldcar you will be able to add. If you are already a member, please log in. Get the most from Goldcar from your control panel, Manage your bookings and view transaction history easily, Consult and redeem points to claim huge discounts, To enjoy behind the wheel and explore our 100+ holiday destinations will be amazing. 40% off labour charge Price-by-weight jewellery . "We had paid for a car through Holiday Autos and I took out extra insurance with insurance4carhire.com as a precaution. The best-selling cover, a value for money choice. I booked a hire car (via an agent called DoYouSpain) from Goldcar to be picked up from Malaga Airport on Thursday 13th Oct 2022. When you book a car with Goldcar you will be able to add 3 cover options. When we were finally seen at. When You would have had to drive almost 700km every day of the rental, which, while not impossible, is pretty unlikely. Answer 1 of 9: Hi all, I know this subject has been covered extensively before but I have a break down (thanks to one of my guests) of the Goldcar charges you WILL be charged here we go. WHICH ONE SUITS YOU BEST? 3. Having since researched this matter I've found that the actual capacity is 55 litres which means that we were ripped off on fuel alone by 17.70 (= 15 litres x 1.18 per litre). If you wish, you can report your issue to help us improve. , such as those to the car body, are covered. The cost of the vehicle was 115 Euro On arrival they added a 15 Euro Sur Charge together with fuel cost a wopping 88 Euro and they added the car needs to come back empty. Wrongful hire car rental insurance charged. Enjoy a Super Relaxed trip. Everywhere I checked on the emails, contract etc, in their Terms and conditions, it states, Unlimited. Please note that you will still be liable for insurance excess (see below). damage to the vehicle. Goldcar is a car rental agencywith an active international expansion plan that foresees the opening of new hire car offices in the top tourist destinations. Goldcar has collected 160 reviews with an average score of 1.14. . Basic Rental 75.00 (excellent for a week in June for a Ford. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Choose your language and the pick up office. I was forced to pay: - 14 cargo oficina premium fee that was not previously mentioned anywhere. We rented a car for a week from Goldcars Malaga depot. F. Frank C Coxon of Brixham, GB. Breakdown assistance. Goldcar said I drove 3,000km. Rentals are considered one- By adding them you will avoid the need to leave a high deposit (the amount that is blocked on your card when you arrive at the counter, related to possible damage to the car). for your car rental. The next day an email claimed that instead of the 150km a day the rental allowed, we had driven 4,089km. Young driver's age: 21 to 24 years. Car hire in Ibiza, Milan, Rome, Barcelona or Madrid, is reinforced through the expansion of benefits, packages and . Even in the case of a re-directed flight, if a client collects the car from a station that is different from that originally booked, an additional charge of 55.00 will apply. You may need to pay an airport fee on top of optional extras purchased at the counter. Charge 7.95 EUR per day. withheld on the credit card. Costs of managing speeding fines and parking. In order to improve our services, improve your browsing experience on our web and show you advertising related to your preferences through an analysis of your browsing habits, we use our own cookies and third partiies'. charges. damages, we will charge an amount depending on the damage incurred, As a result it was imposing a 478 excess mileage charge. City/airport: Tris's rating of their experience of Goldcar: (1/5) on 23 October 2021. My bookings. Photograph: dpa picture alliance/Alamy Stock Photo/Alamy. Minimum amount blocked (**) from 950 (depending on the group reserved), Customer responsibility amount (*) from 950 (depending on the group reserved). Car Hire With No Excess Insurance: The Deposit Is Reduced To 300. In order to check how to exercise those rights, please. A DAD-OF-THREE was smacked with a 175 fine by a car hire firm while on holiday for damage he didn't even do. . Since 2017 it's been fined 2.68m by the Italian competition authority AGCM for "aggressive commercial practices", including pressuring customers to buy overpriced and unnecessary insurance,. Take $10 Off Orders When Spend $35+ Goldcar is a rent a car company with more than 30 years of experience in the car hire sector in Spain, with Alicante, Mallorca and Malaga our oldest destinations to which we have added more than 118 tourist spots in Europe. Verified customer. up to the maximum of the excess (except in cases of negligence). At the Goldcar desk at Almeira airport, I was told I must pay extra, including a premium for its insurance policy. Barclaycard was equally poor. With average petrol price of 1.18 per litre this car's petrol tank capacity would have to have been approximately 70 litres. An Limited Mileage. If after taking a look at these options you choose Super Relax Cover, we recommend you book the Key'n Go package if it is available at your pick-up office. Serious damage to the interior of the vehicle if there is no accident. without damages, we will refund the amount charged at the end of the Please note that there are some special cases that are not covered by any of these coverages: Damage to the engine due to negligence or refueling errors. The desk clerk as usual tried to sell me their own insurance which I clearly . Re: Goldcar Scam. Goldcar is a car rental agencywith an active international expansion plan that foresees the opening of new hire car offices in the top tourist destinations. Car hire in Ibiza, Milan, Rome, Barcelona or Madrid, is reinforced through the expansion of benefits, packages and advantages that are available on this website with new services such as the Keyn Go key dispenser, the delivery and collection system for hire cars to allow economic and efficient holidays. Answer 1 of 5: We made a booking online with Holiday Autos as we have done many times before. SPER RELAX. $10 OFF. Driver's age: 25 to 99 years. Conditions may vary depending on the rental office. Therefore, Goldcar permits customers to return their rental vehi-cles up to 3 hours later then the time stated on the rental contract. With 24 hour roadside assistance and towing service. excess is the maximum amount (*) you would have to pay in case of Palma de Mallorca. You are about to become a Goldcar Club member. My Goldcar. The booking was for guaranteed make/model of vehicle. But you may well find it comes with incredibly high excess charges - the amount you have to pay to cover the cost of an accident before the policy kicks in. If you return the car without damage the amount retained is returned. signing the rental contract, all or part of the excess (**) is The 478 has been repaid, and the company will refund you the cost of the rental as a goodwill gesture. The debit was suspended, then reimposed. I accept the use of thrid party Cookies. - Excess in kilometres travelled according to the limit of the rental office. Full/Full fuel, roadside assistance, free modification and cancellation and free from excess and extra charges . Goldcar's good practices in front of COVID-19, accredited by AENOR, the leading certification entity in Spain. Goldcar gives a 3 hour grace period for the drop-off of vehicles without any additional costs to the customers. Goldcar is a rent a car company with more than 30 years of experience in the car hire sector in Spain, with Alicante, Mallorca and Malaga our oldest destinations to which we have added more than 118 tourist spots in Europe. The small print in the . With this car, you can use up to 120 km per day. The best-selling cover, a value for money choice. retention (**) from 1,100 (depending on booking group), Amount We also purchased its vehicle excess/deposit-reimbursement protection for an extra 81.06. It was returned and signed off with no indication of any problems. It accepts it made the wrong decision, and says that if Goldcar had not refunded you, it would have done so. Our postbag suggests otherwise, and we would repeat previous warnings to be cautious about using this firm. Answer 1 of 12: Has anyone else been subject to Goldcar Hire, charging ridiculous amounts for a hidden clause regarding Excess Mileage. . 3. We also took out Excess Insurance separately with a company recommended by my father. Sorry, there has been an error. See our list of frequently asked questions. Wayne Mott, 49, was charged for an 8mm scratch on the car's bumper after returnin Of the larger car hire firms, Enterprise and sister firm Alamo are rated . NOTE: In We requested a refund for the extra charge (180 euros), the cost of the upgrade (280 euros) and half of what we originally for the danger and stress we were put under (300 euros) - they have only refunded the 180 euros extra charge and ignored us ever since - they are a . Don't forget to join the Club to receive offers every week and start benefiting from being G People ;), Hire your car with no excess insurance Now. It . If you wish, you can report your issue to help us improve. Taxes and charges. Get the most from Goldcar from your control panel, Manage your bookings and view transaction history easily, Consult and redeem points to claim huge discounts. This email address is already registered wth Goldcar Club. You can log in or recover your password. Thank you very much. When signing the rental contract, all or part of the excess (**) is withheld on the credit card. A more likely explanation is there was a mistake recording the mileage at either end. Additionally, we need your consent to use cookies from third parties regarding the processing of your personal data derived from use. - 59,71 cobertura super relax + 12,36 smart return + 11,57 mega relax cover fees that I was . It says there is insufficient evidence confirming the mileage was not recorded correctly. With Super Relax cover included. One-way rentals of 7 days or more will be free of charge. Maximum customer responsibility (*): maximum amount paid by the customer in case the vehicle is damaged, except in the case of negligence. (the amount that is blocked on your card when you arrive at the counter, related to possible damage to the car). Enjoy a Super Relaxed trip, A coverage as complete as Super Relax with Premium Roadside Assistance, Fast, safe and without going to the office's desk. Goldcar Ctra. The trick; the cheapest rates are communicated through brokers such as Doyouspain.com and rentalcars.com and are therefore at the top of the list of car rental companies. . Third party liability protection (TP) This covers damage sustained to another driver's car in the event of an accident caused by you. I took the matter up with my card provider, Barclaycard. goldcar. Manage your bookings and view transaction history easily. As well as having the Super Relax cover included, you will be able to check in online and collect your car keys through a digital dispenser, in less than 1 minute. Don't worry about possible damage to the interior and exterior of the car, refueling errors, theft, loss of keys and battery. Hiring a car with Goldcar without an Excess Held on Your Credit Card. I was too stressed when picking up the car to check the Km, I thought that mileage was unlimited, be warned they will scam whatever they can from you on returning the car. We are sorry the information has not been helpful. Goldcar Spain, S.L. For a hassle-free trip, choose the level of protection that you need, without overpaying! A safer service with no contact with people! Includes 21% tax Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Goldcar is a rent a car company with more than 30 years of experience in the car hire sector in Spain, with Alicante, Mallorca and Malaga our oldest destinations to which we have added more than 118 tourist spots in Europe. Additional charge of per km will apply for extra kilometres. As well as having the Super Relax cover included, you will be able to check in online and collect your car keys through a digital dispenser. The cost of the excess depends on the insurance group of the rental vehicle. There was a long queue at Goldcar's rental desk at Funchal Airport. Here is the list of the mainGoldcar car rental officeswhere you can deliver and pick up your car at an airport: Key'n Go car HirePack Unique car hireUnder 25 car hireCar hire with unlimited mileageCar hire with additional driver7 - 9 seater car hireOneway car hireAutomatic car hireFamily car hireEconomic car hireCar hire with GPSCar hire in the Canary IslandsCar hire in the Balearic IslandsCar hire inthe Greek islandsCar hire in the Azores islandsSummer car hireAutumn car hireChristmas car hireCar hire at EasterWeekend car hireOnline car hireCar hire to travelCarhirefor holidaysCarhireat airports in SpainCarhireat airports in ItalyCar hireinsurance, You will be the first to know about our offers. Featured review. You don't have to leave an excess / deposit at the counter. GoldCar Rental - cleaning charges. Click on the link in the message and begin enjoying all the benefits of Goldcar Club. Any charge made after returning the vehicle is always automatically notified through the email provided on the customer's file. Verified ReduceMyExcess customer. Information will be provided to third parties, among others, for the payment of bookings, as well as if there are legal obligations. I rented a car for 4 nights on the 16/07/17 in lisbon airport, i had the car for 2 nights and had to return it as my girlfriend got some bad news and we had to travel home early so I returned the car on the 20/07/17. If you continue browsing this page or click one of the elements, you accept the use of our cookies. We welcome letters but cannot answer individually. In order to improve our services, improve your browsing experience on our web and show you advertising related to your preferences through an analysis of your browsing habits, we use our own cookies and third partiies'. As a result it was imposing a 478 excess mileage charge. Discover 30% Off discounts GOLDCAR promo codes & deals this November 2022. . Now you just need to validate the email we have just sent you. They were wholly correct in rejecting your own excess insurance. Palma de Mallorca Tourism Palma de Mallorca Hotels Palma de Mallorca Bed and Breakfast And if you do it with cover included, your peace of mind will be greater, and the plan round ;). It says it is committed to better customer service. Some common reasons are: 1. If you return the car without damage the For those who travel many kilometers and want to count on the best protection. The complete cover for your car rental. RELAX, SUPER RELAX AND MEGA RELAX. On the other hand, if a client does not receive their car within 59 minutes of signing a rental agreement, Goldcar will compensate the client. We are sorry the information has not been helpful. Airport fee. Get the most from Goldcar from your control panel. Don't worry about possible damage to the car, theft, loss of keys and battery. It should have reversed this payment, unless given evidence backing up the charge. Check out with 18 up-to-date GOLDCAR promotions at Extrabux.com. It was your own separate contract with some other company, nothing to do with the company handing you the car worth thousands. Submission and publication of all letters is subject to our terms and conditions, I provided evidence of my Google location history, but the car hire firm failed to respond, Original reporting and incisive analysis, direct from the Guardian every morning. of customer liability (*) from 1,100 (depending on booking group). I have provided our Google location history and hotel and bank statements backing up where we went, but it has failed to respond. If you would like more information click here. When you hire a car, insurance is included. Nothing was said on returning the car but the next day 341 euro was taken from my credit card to cover excess Km. At the . the general terms of the rental, applicable fees, accepted payment methods, documents that need to be presented when you pick up the vehicle, cancellation terms, drop off terms, insurance, coverage, deposits . Rip-off #1: Sky-high excess costs. Minimum Both offer an all-inclusive price with zero-excess insurance, no deposit, a free additional driver and a fair fuel policy. The certification, from October 2020, . N-332 Km.115, 03550 Sant Joan d'Alacant.or by email to dpo@goldcar.com To exercise your rights, you must prove your identity by clearly indicating your surname, first names, driver ID and any useful information enabling us to identify you (such as the place and date of your last vehicle rental). Rescue of the vehicle on roads not suitable for driving (beach, forest tracks). In this section you can find all the specific details about your rental vehicle, the general terms of the rental, applicable fees, accepted payment methods, documents that need to be presented when you pick up the vehicle, cancellation terms, drop off terms, insurance, coverage, deposits, joint liability, etc.. In the case of returning the car with damages, we will charge an amount depending on . You still lose out though - because they charge you more, per litre of fuel, than you could get it elsewhere. amount retained is returned. In the case of returning the car with Fee for pick-up at an airport location. Customer responsibility amount (*) f rom 950 (depending on the group reserved) Minimum amount charged (**): quantity blocked in the credit card when the vehicle is rented. This amount can be up to 2,000, in some cases - potentially leaving you well out of pocket if something . Do you want more info about Car Hire without Excess Insurance ? Apr 6, 2022, 11:10 AM. Please include a daytime phone number. You have the right to access, modify and eliminate data, as well as other rights further detailed in additional information. An excess is the maximum amount (*) you would have to pay in case of damage to the vehicle. Car hire in Ibiza, Milan, Rome, Barcelona or Madrid, is reinforced through the expansion of benefits, packages and advantages that are available on this website with new services such as the Keyn Go key dispenser, the delivery and collection system for hire cars to allow economic and efficient holidays. The insurance excess is the amount you would be required to pay if the vehicle is stolen, written off or severely damaged. Maximum customer responsibility (*): maximum amount paid by the customer in case the vehicle . I repeatedly showed her the insurance policy I had, but she insisted she could . - Damage to the vehicle not included in the contracted cover. Edif. Goldcar has now agreed it was an error. I rented a car with GoldCar through Booking.com and was surprised when collecting the car with many mandatory extra fees that I was coerced to pay or the attendant would not give me the car keys. Note - New Drivers: Like most car rental companies, Goldcar charge a young driver supplement to all drivers aged 24 or less (which we include in any . Road Tip for expert road trippers! People fail to understand that aspect of own excess insurance. Special cleaning of the vehicle, if there are stains or accumulations that cannot be removed with normal cleaning. Pure scammers! Nov 03, 2022 8:00 am EDT. Don't worry about possible damage to the car, theft, loss of keys and battery. The cost of the excess depends on the insurance group of the rental vehicle. Zero response from Goldcar over the mileage we did in a hire car. term. Total 213.
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