Optus Data Breach compensation: Optus Data Breach Class Action investigations are already started. But customers affected have been told they can call Access Canberra on 13 22 81 and leave their details. The Victorian Government will work to progressively implement this additional protection for all 5 million Victorian licence holders once the rollout for those impacted in the Optus data breach is completed. South Australian Optus data leak victims face long queues to change drivers licence numbers, Teen sensation Garang Kuol headlines Socceroos World Cup squad, Trump spruiks 'big announcement' next week amid 2024 speculation, AFP not concerned by reports of Chinese overseas police presence in Sydney, Full report into so-called 'sports rorts scandal' released, The nightmare outcome of the US midterms? This is to prevent any unauthorised changes or hackers trying to access accounts through the Victorian licence database. The Department of Transport confirmed on Tuesday evening that Victorians affected by the data breach, and who had been contacted by Optus, would be able to replace their licences through the VicRoads website. Tap the links below to jumpstraight to that section. Optus said it was investigating the breach and had notified police, financial institutions, and government regulators. To be eligible for a free replacement licence card, follow these steps: Step 1. If you have a NSW drivers licence, you can apply for a new one via Service NSW. Here's the difference between the two numbers, and what you need to know. You will need: Evidence of identity - your current driver licence can be part of this. Anyone notified by Optus that their license details had been breached can contact VicRoads to have their license record flagged and request a replacement. Australians caught up in a massive breach of Optus data will be able to change their driver's licence numbers and get new cards. Caught up in the Optus data breach? If youre concerned about your licence details and have been notified by Optus that your data has been breached, you can contact VicRoads to request a replacement. Queenslanders affected by the Optus data breach can apply for a new driver licence number (customer reference number) free of charge. Be alert for scams referencing the Optus data breach. Customers wanting a new card need to bring various statements to their local Customer Service Centre, including Optus data breach notice, or written notification from an enforcement authority and evidence of identity. Optus did not pay the demanded $1 million . According to DFAT, fraudsters would need more than just your passport details to travel in your identity. The Department of Transport and Main Roads said people advised by Optus that their identification documentation was compromised will be offered a new driver's licence and new driver's licence number. If you have a digital licence, you can get an interim card number issued instantly via the Service NSW app. Those opposite want taxpayers to pay for a problem caused by Optus and their own failures and cyber security and privacy regulation, he said. 13 October 2022. Optus is contacting impacted customers directly. But, importantly, there is no clarification if the new drivers licence will mean a new drivers licence number, which does not usually change with the issuance of a new card. See SA information about data breach TAS - you may replace your licence if you wish to. The department required Optus to repay the Victorian Government the cost of the new licences. But customers affected have been told they can call Access Canberra on 13 22 81 and leave their details. Optus has also advised that passport numbers have also been potentially breached. Service SA has advised people seeking a replacement card to attend one of its centres with documentation from Optus. Minister for Digital Government Victor Dominello said Optus would contact customers in the coming days to advise whether or not they needed to apply for a replacement drivers licence. These changes require both a driver licence number and the unique licence card number to pass a Document Verification Service (DVS) check. On Wednesday afternoon, Foreign Affairs Minister Penny Wong called on Optus to cover costs for any customers who sought to replace valid passports after having their information disclosed. The fraudster is now able to carry out financial transactions without the victim's consent or knowledge by intercepting calls or texts, receiving one time passwords or PINs and overriding touch authentication on . Governments will make it easy for Optus customers hurt by a data breach to get a new licence number. The department has asked Optus to repay the cost of new licences to the Victorian Government. All customers who do this will be contacted by Access Canberra once the next steps are identified, a statement from the ACT government says. According to the Tasmanian Government's website, it is unclear to what extent licence details have been compromised, but drivers can choose to have them replaced if they wish. Those opposite want taxpayers to pay for a problem caused by Optus and their own failures and cyber security and privacy regulation, he said. Mr Dominello said Optus would "absolutely" foot the bill for customers to replace their NSW drivers licences if they have been affected by the cyber attack. Anyone who has been notified by Optus that their licence details were compromised should apply as soon as possible. Those who receive this notification should attend a Department of Transport Driver and Vehicle Service Centre with a copy of their Optus breach notice, as well as a form of primary and secondary identification. Here's how to replace your passport, drivers licence and Medicare card, For the latest flood and weather warnings, search onABC Emergency. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. An NT driver licence will only be validated as authentic if the unique card number matches the last issued record held by the MVR. a copy of your correspondence from Optus confirming the licence number was compromised. she said Optus had confirmed they would be contacting customers directly in the coming days if their specific licence has been compromised. People are also making inquiries about getting their passports replaced after Optus said passport numbers could have been breached. If youre concerned about your licence details and have been notified by Optus that your data has been breached, you can contact VicRoads to request a replacement. Help keep family & friends informed by sharing this article, Scrooge is coming for Christmas: Spending cuts planned as consumer confidence drops below GFC lows, 'A total dog's breakfast': eSafety Commissioner zeroes in on Elon Musk's changes to Twitter verification, Government accused of hiding 'lazy $591 million' in extra submarine costs, Cybercriminal threatens to release Medibank customer data within 24 hours, Apology's words, without action, will mean nothing, abuse survivors say, Telescope or phone? At the moment, the Department of Foreign Affairs (DFAT) says people should make their own choice as to whether they want a new passport or not. Minister for Customer Service Victor Dominello said Optus will contact customers in the coming days to confirm whether or not they need to apply for a replacement driver's licence. Victorian drivers are being encouraged to report their licence has been breached to the Department of Transport. Those who receive this notification should attend a Department of Transport Driver and Vehicle Service Centre with a copy of their Optus breach notice, as well as a form of primary and secondary identification. Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. The government will waive the $20 replacement fee for any South Australians affected by the breach. As to who will pay for the cost, the $29 replacement fee will be charged by Service NSW at the time of application and reimbursement advice will be issued by Optus to customers in the coming days. Minister for Customer Service Victor Dominello said Optus will contact customers in the coming days to confirm whether or not they need to apply for a replacement driver's licence. Copyright 2022, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/licences/optus-data-breach, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. "The Australian Passport Office (APO) has robust security controls that protect Australian passports from identity takeover, including sophisticated facial-recognition technology," the spokesperson said. Similar arrangements are being made in other states and territories and the cost to Optus could run into the tens of millions of dollars. Alternatively, you can pay the prescribed licence fee and renew your licence for the selected period of either 1, 2, 3, 4 or 5 years depending on when your current licence expires. How to take the best photo of tonights total lunar eclipse, The best time to see tonight's 'blood moon' in your state or territory, Australian man appeals life sentence and conviction for killing 51 worshippers at Christchurch mosques, Comedians suspended from Twitter after impersonating Elon Musk, Optus would contact customers in the coming days, replace their NSW drivers licences if they have been affected by the cyber attack, the Northern Territory government confirmed on Wednesday, had been assisting customers affected by the Optus breach, new licence numbers will be issued to people, pay for the fees replacing passports for those caught up in the breach, Services Australia's scams and identity theft help desk, Government asks Optus to pay for new passports for customers caught up in data breach. The new licence will cost users $29, with "reimbursement advice will be issued by Optus to customers in the coming days". ACT residents who have been deemed at risk of identify fraud will be contacted by Optus by the end of the week. Service SA has advised people seeking a replacement card to attend one of its centres with documentation from Optus. There are many wonderful things about Optus SubHub, like the simplicity of a single payment , the ease of signing up, and the availability of free . A two-step authentication process makes it difficult for anyone to use a driver licence number inappropriately. If you're impacted by the Optus data breach, Transport and Main Roads Queensland will issue you a replacement driver licence with a new licence number free of charge. The Department of Transport and Main Roads said people advised by Optus that their identification documentation was compromised will be offered a new driver's licence and new driver's licence number. In order to organise a new licence, drivers can visit any Service Tasmania Contact Centre, and they will arrange a new licence number and a replacement licence card. Australian affected by the Optus cyber attack can get their Medicare cards replaced for free. Infinite-Stress2508 27 days ago. Breach notices for impacted customers will need to be presented when obtaining a new licence and fees will be waived by the Northern Territory government. Thanks for contributing - your feedback helps us improve this website. He posted to Twitter that new licences with new numbers would be provided free of charge to Queenslanders impacted by the breach. The ACT government said that, if people aren't contacted by Optus by the end of the week, they don't need to replace their licence. A spokesperson for the South Australian Department for Infrastructure and Transport said those affected by the Optus breach could get a new drivers licence number at a Service SA Centre. Most Optus customers impacted by the Optus data breach do not need to replace their NSW driver licence because only one of the numbers on their driver licence, the licence number, has been accessed. Optus has advised that up to 10 million customers could be affected by its massive data breach last week. It means Optus will have to pay approximately a minimum of $5 billion and a maximum of $20 billion. To assist VicRoads to swiftly process your request this form has transitioned to the VicRoads website . "This is an Optus data breach, not a . Source: SBS News, FBI joins investigation into Optus data breach as hacker withdraws ransom demand, The scam targeting Australian women by preying 'on a mother's love'. Anyone who has been notified by Optus that their licence details were compromised should apply as soon as possible. Customers who had both numbers stolen are strongly advised to apply to have their licence cancelled and re-issued, while those who had only their licence number stolen may are also welcome to have their licence cancelled and re-issued if they are feeling concerned. You will be issued a replacement NT driver licence card. The South Australian Government encourages all Optus customers that have been advised that their licence details have been compromised through the data breach to apply for a new driver's licence number. An overview of the day's top stories from SBS News, Interviews and feature reports from SBS News, A daily five minute news wrap for English learners and people with disability, Take a global view with Australia's most comprehensive world news service, Optus has advised that up to 10 million customers could be affected by. Impacted Queenslanders can get a replacement driver's licence with a new licence number free of charge. Youll receive an email once processing is complete and a new licence card will be posted to your address on file. Your new licence will be immediately available digitally through your mySAGOV account and on the mySAGOV app.. like your passport number or the driver's license. At the moment, the Department of Foreign Affairs (DFAT) says people should make their own choice as to whether they want a new passport or not. By getting a replacement card, any licence information taken from the data breach won't be verifiable through the DVS. Those applying for a new card will have to front the $29 replacement fee, but "reimbursement advice will be issued by Optus to customers in the coming days" according to Mr Dominello. If Optus recommends a customer replace their licence, or a customer wishes to replace it as a precaution they can do so online, visit a Service Centre or call 13 77 88. Only the card number changes. We werent responsible for the data breach, DFAT says. Based on this, replace those and ask Optus to reimburse you. Optus has since advised the Australian Passport Office (APO) that over 100,000 Australian passport numbers were compromised through the recent data breach. He said people with a digital NSW drivers licence would have an interim card number issued instantaneously via the Service NSW app while a new plastic licence card would be issued within 10 business days. You will be issued a replacement NT driver licence card. From September 1, Canberrans who signed up for an Optus account needed to provide both their driver licence number and card number, to verify their identity. SBS acknowledges the Traditional Custodians of Country and their connections and continuous care for the skies, lands and waterways throughout Australia. Optus has advised some customers may have had a range of information accessed including passport and driver licence details as a result of the data breach. There is no justification for these Australians or for taxpayers more broadly on their behalf to bear the cost of obtaining a new passport., I therefore seek your earliest confirmation that Optus will cover the passport application fees of any customers affected by this breach whose passport information was disclosed and who choose to replace their currently valid passport.. "This request will be validated against the Optus information once available.". 7 I am a victim of domestic violence / a high profile person and need to replace my driver licence immediately. At this stage, the number of customers from whom both numbers were stolen is expected to be about 1 per cent. Senator Wong said she would make officials available to work through details as necessary. If your Medicare or Centrelink account has been compromised, you can call Services Australia's scams and identity theft help desk. People will need to show documentation they've received from Optus, confirming they've been affected by the breach. The federal opposition wants the Albanese government to pay for customers' new passports. A passport ordinarily costs $193 to replace, while a new passport costs up to $308. If both your driver licence number and card number (top right of the card) were accessed in the Optus data breach: Optus will contact you Those who've already paid for a replacement licence can get a refund through Service SA. You are able to replace your driver licence free of charge. If Optus has advised you that your Medicare card number was exposed and you're concerned, you can replace your Medicare card. Victorians will also get "free" licence number replacements and the chance to flag their licence record in. If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Optus data breach: Australian states and territories clarify replacement driver licence requirements It turns out getting a new licence number is not as easy as first claimed. Western Australia Contact the Scams and Identity Theft Help Desk if you believe there has been any unauthorised activity on your Service Australia accounts. First, contact Optus and find out exactly what information has been leaked. They can help secure accounts if they've been compromised. Drivers caught up in the Optus hack can now update their licences without proving fraud has been committed. The ACTgovernment said that, if people aren't contacted by Optus by the end of the week,theydon't need to replace their licence. Getting a replacement drivers licence will also be free for South Australian drivers, the premier has announced. If you have a digital licence, you can get an interim card number issued instantly via the Service NSW app. Driver's licence numbers are among the Youll get a new licence card within 10 business days. You can discuss your situation with Optus.. "Optus have responded to my request that I made both in the parliament and that Senator Wong made in writing to Optus, they will cover the costs of replacing affected customers passports," he said. However, they will be contacted if they need to replace their licence. If Optus has advised you that your passport number was compromised through this incident, you don't need to replace your Australian passport. However, for now,VicRoads is asking people tonot use usual replacement licence services and is instead directing them towww.vicroads.vic.gov.au/optusbreach. But the federal opposition has called on the Albanese government to waive the new passport fees and expedite the processing of replacement passports. While the fee to replace a card is $42.60, Optus will return that amount into affected customers' accounts. Victims of the Optus cyber hack should not have to wait or pay significant amounts of fees to secure their personal information and obtain a new passport, Liberal senator James Paterson said in a statement. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/optus-data-breach-how-to-replace-your-drivers-licence-passport/101482638, Get breaking news alerts directly to your phone with our app. There's three ways to replace you Medicare card: On Wednesday, Optus said it had identified 14,900 valid Medicare ID numbers that had not expired that had been affected. All customers who do this will be contacted by Access Canberra once the next steps are identified, a statement from the ACT government says. Passport customers affected by this breach and concerned about identity fraud may choose to replace their passports. 8 November 2022, 3:06 pm, Licence cards impacted by Optus data breach. The Optus data breach exposed the records of 9.8 million current and former customers, and Optus has confirmed that 2.1 million customers had critical identity documents stolen in the hack,. The Department has set up a . See TAS information about data breach Australia News; Western Australian victims of Optus data breach to get free replacement driver's licence, Premier Mark McGowan confirms. Those who've already paid for a replacement licence can get a refund through Service SA. At this stage, the state government says Optus are not meeting this cost. An overview of the day's top stories from SBS News, Interviews and feature reports from SBS News, A daily five minute news wrap for English learners and people with disability, Take a global view with Australia's most comprehensive world news service, Optus has advised that up to 10 million customers could be affected by. If you have been impacted by the Optus data breach and have come here to register your licence details for flagging and replacement, please go to the VicRoads website . Optus customers hit by the breach can get a free replacement driver's licence in certain states. The department has also set up a dedicated hotline (07 3097 3108) for those who need immediate help. she said Optus had confirmed they would be contacting customers directly in the coming days if their specific licence has been compromised. Your new licence will be immediately available digitally through your mySAGOV account and on the mySAGOV app.. According to the government, Northern Territory licences include two unique identifiers, with both of these required for the data to be used in identity fraud. Former and current Optus customers whose personal identification details were exposed in last week's cyber attack are being told to replace thosedocuments to prevent identitytheft andfraud. Optus customers hit by the breach can get a free replacement driver's licence in certain states. Huge lifeline for Optus victims as government vow to replace ALL driver's licenses that were stolen in massive data breach - as the hacker sensationally apologises for the stolen information A new plastic card will be issued within ten business days. Getting a replacement drivers licence will also be free for South Australian drivers, the premier has announced. At this stage, the state government says Optus are not meeting this cost. People in the Northern Territorywho need to replace their licence will have fees waived, the Northern Territory government confirmed on Wednesday. Peter . "This means that, only if both the drivers licence number and the card number have been compromised, a replacement card is necessary," the ACT government says. There, they'll be able to fill out a dedicated form to request to have their Victorian drivers licence record flagged and protected. A digital version will be available immediately through your mySAGOV account and on the mySAGOV app. See NSW information about data breach; SA - is encouraging all Optus customers who are exposed to replace their licence. To have your operator accreditation certificate replaced, phone the Accreditation and Licensing Centre (ALC) on 7109 8117. TIP: If you're expecting new documents to be sent to you via the post, it might be worth locking your mailbox, just to be safe. The federal opposition wants the Albanese government to pay for customers' new passports. They would need your actual passport, not just your passport details, a statement on DFAT's website says. Prime Minister Anthony Albanese echoed this sentiment during Question Time. But the federal opposition has called on the Albanese government to waive the new passport fees and expedite the processing of replacement passports. On Wednesday afternoon transport minister Rita Saffioti confirmed new driver's licences, with new licence and card numbers, will be available free of charge to Western Australians impacted by the Optus data breach. The . If your driver's licence details were compromised through the Optus data breach, you can replace your licence and have a new licence number issued. (Joel Carrett/AAP PHOTOS) Credit: AAP. Optus Data Breach. Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers following the recent cyberattack on their computer system. If youre among those customers across the country whose licence details have been exposed in the data breach, theres some good news. "If you are concerned or have been affected, you can replace your Medicare card as advised by Services Australia." The federal government is "furious" that Optus took five days to notify it about the breach of Medicare data after the cyberattack was revealed on September 22. Only the card number changes. By subscribing, you agree to SBSs terms of service and privacy policy including receiving email updates from SBS. Service SA will respond within three working days. By subscribing, you agree to SBSs terms of service and privacy policy including receiving email updates from SBS. If you have a NSW drivers licence, you can apply for a new one via Service NSW. News Today || Headlines Today Optus has advised that up to 10 million customers could be affected by last week. Affected Tasmanianswill be able to get a new licence number issued free of charge. Copyright 2022, application for change of licence/client number, your driver's licence or proof of age card. Victorian drivers are being encouraged to report their licence has been breached to the Department of Transport. Once your licence number has been changed, a new driver licence card will be produced and posted to you, Service SA said in a statement on its website. The number is (07) 3097 3108 taking calls 8am to 4:30pm Monday to Friday (excluding public holidays). In NSW, you can get a new driver's license for $29 and make Optus pay for it. States have responded on how drivers can get replacement licences following the Optus data breach, while the federal government says Optus should cover costs for customers seeking to replace valid passports. Failed candidates who refuse to concede defeat, Sydney teenager pleads guilty to Optus blackmail scam. Transport and Main Roads' call centre and customer service centres are experiencing higher than usual demand with more customers coming in person to change their licence number. A total of 942,000 Victorian licence holders had their details compromised due to the breach. Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers following the recent cyberattack on their computer system. To be eligible for a free replacement licence card, follow these steps: Step 2. "Anyone concerned about identity fraud as a result of the Optus data breach may choose to replace their passport at any time its always possible to cancel a passport and apply for a new one.". Go to a Service SA centre or Service SA agent (excluding Port MacDonnell and Port Broughton) with: A new licence number will be issued immediately. Customers that have had both numbers (licence and card) exposed need to take immediate action to replace their driver's licence card, which will be issued with a new card number. The department has also set up a dedicated hotline (07 3097 3108) for those who need immediate help. Join 1.7 Million Subscribers Subscribe for free to get the latest . We werent responsible for the data breach, DFAT says. Licence numbers are issued by the states and territories, so the processchanges, depending where you live. However, if you're concerned or you've been affected, you can replace your Medicare card. Don't include any personal information.If you need a response, send an enquiry instead. If the matter is urgent or is specifically about your current licence or registration, phone or visit a customer service centre instead. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to their leaders past, present and emerging. Theres no detail as yet on whether a replacement licence will be free or not. Breach notices for impacted customers will need to be presented when obtaining a new licence and fees will be waived by the Northern Territory government. They would need your actual passport, not just your passport details, a statement on DFAT's website says. Youll get a new licence card within 10 business days. According to the Tasmanian Government's website, it is unclear to what extent licence details have been compromised, but drivers can choose to have them replaced if they wish. Information potentially accessed will vary depending on what was . If you're concerned about your licence details and have been notified by Optus that your data has been breached, you can contact VicRoads to have your record flagged and request a replacement. New national protections came into effect on 1 September 2022. 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