To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review list is available use arrows keys to navigate, Because there were no locations matching your search, we're Seasoned Customer Service Representative with more than 8 years of experience in fast-paced bank call center. Key individual to provide expert knowledge relating to products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential challenges &/or problems that may require a product or service, Professionally and actively refer clients to Account Managers who will explore potential solutions to solve the problems identified, Assist the retail team to ensure branch activities and processes are followed to promote the retention and growth of existing clients, attract new clients to effectively meet their banking and financial needs and meet branch targets and goals, Assist with the development and implementation of programs specific to various campaigns throughout the year, Providing customer service regarding various banking question, Communicating with customers in a courteous manner by following established procedures and following scripts, Assists supervisor/manager with the supervision of daily activities for a group of representatives handling customer service inquiries, fraud detection and investigation, and problems via the telephone or other communication processes, Responds to phone and/or written inquiries concerning deposit errors, death distributions, distributions, 5498 tax documents, misapplied or incorrect deposits, Maintain current knowledge on all Capital Bank products and services, including features, rates, special promotions, When necessary, Actively participate on all bank sales promotions and provide input to Retail Service Manager, Banking regulations to ensure ongoing compliance of all basic and complex deposit accounts, Principles and processes for providing customer and personal services, Banking products to address different types of inquiries, At least 6+ months banking experience preferred (as teller, CSR), Open availability between the hours of 8am - 8pm Monday thru Friday, Customer Service experience needed (Call Center helpful), Ability to Navigate multiple computer screens and systems, 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to-face - or- Bachelors degree, 1+ years experience multi-tasking in a Windows operating systems environment. Acknowledging and resolving customer complaints. Strong ability to efficiently minimize customer dissatisfaction and increase customer loyalty. 815 Bank of America reviews. It highlights the key tasks, duties, and responsibilities that majorly make up the bank customer service representative work description. Credit /Lending. Collections & Recovery Specialist II -Greensboro, NC, United States -Job number: 18035084 -Job Description: The Collections & Recovery Specialist II works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and . Learn about Bank of America culture, salaries, benefits, work-life balance, management, job security, and more. At least 6+ months banking experience preferred (as teller, CSR) Open availability between the hours of 8am - 8pm Monday thru Friday Customer Service experience needed (Call Center helpful) Ability to Navigate multiple computer screens and systems career coach includes: Create a Resume in Minutes with Professional Resume Templates. To view the "EEO is the Law" Supplement, CLICK HERE. Recorded customer interactions or transactions, details of inquiries, complaints, or comments, as well as actions taken. Informing customers about bank products and services. Customer Service Customer Representative Job Description, Bilingual Customer Service Representative Job Description, Customer Service & Sales Representative Job Description, Customer Service Representative Job Description, Insurance Customer Service Representative Job Description, Representative, Customer Service Job Description, Specialist, Customer Service Job Description, Customer Service Representative, Service Job Description, Customer Service / Customer Operations Job Description, Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements, Act as a leader in providing exceptional customer service, Assist with organizing customer service operational workflow, Lead and ensure provide exceptional customer service and proactively refers bank products based on customer needs, Develop and maintain extensive knowledge of all bank products and services, May interview merchant card service customers and process MES requests, Answer client questions of a more complex nature, resolve any issue(s) or referring to the appropriate department, Oversee and assist with assigned audits and reporting to the Customer Service Representatives, May provide backup to Customer Care Representative, Experience in a call center and/or bank highly preferred, 6 months of experience in customer service or related area, Graduation from a college with an Associates Degree preferred, Work schedule M-F and must be flexible to work Saturday, High School Diploma and or GED with at least six (6) months of Customer Service experience or equivalent combination of education and training, Must have good telephone technique with well-developed customer service skills, Perform recorded callbacks to verify wiring instructions, Proactively recommend and refer bank products based on client needs, Open customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirements, Actively contribute to the team, through self-development and exchanging of ideas, Process bank transactions accurately and efficiently, Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions, Must be flexible and adapts well to change, Demonstrate strong commitment to customer service and engagement as measured by department Call Quality Team, Perform lobby rotation based on business and scheduling needs, Have good stress management and demonstrate professionalism in sensitive situations, Your ability to connect, listen, communicate and provide appropriate solutions for your clients' needs are the qualities that will make you stand out, Must be available for the shifts outlined above, Preform teller functions, cash handling, and security, Assists with opening and closing procedures, night drop, cashier checks, cash transaction reports, and balancing of cash logs, Provide clients with general information on accounts to inform on new and existing accounts, Service accounts, including the processing of payments, Monday-Friday 8AM-5PM CT for the first 5 weeks, Monday-Friday 1PM-10PM CT for the first 5 weeks, Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, Mathematical skills with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, Up to one year of customer service in a retail and/or financial services environment, 1 year of customer contact experience in a needs-based sales environment, Experience in a fast-paced contact center environment, 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face, Act with diplomacy, tact and professionalism when dealing with both members and staff, Professionalism in actions and appearance, Extensive knowledge of the Credit Unions products, services, policies and procedures, Minimum of one - year experience with a financial institution, Candidates must be able to work an assigned schedule in a 363/24/7 call center, Must be available for the shift outlined above, Must be available for the one of the shifts outlined above, Must be available for one of the shifts outlined above, Must have at least 2 years of experience in a call center or bank or credit union industries, Strives to exceed Credit Union, department, and personal goals, Understands deadlines and is able to meet timeframes that are set. advice on your job search. To view the "EEO is the Law" poster, CLICK HERE. Easily apply. Bank of America Client Service Representative II - Richmond, VA - 2nd Shift - Deposits Richmond, VA $34K - $49K (Glassdoor est.) . Administrative Assistant. Must have a keen eye for detail and follow instructions to the letter. . Bank customer service representative Bank of America Online Privacy Notice Online Privacy FAQs Bank of America, N.A. Collage and High School Degree . It's actually very simple. Also, if you opt out of online behavioral advertising, you may still see ads when you sign in to your account, for example through Online Banking or MyMerrill. High customer service standards Conflict resolution proficiency Strong problem solving ability Proficient in customer account software Reliable and punctual Cash handling Neat, clean and professional appearance Engaging personality Experience Sr. Credit Analyst. Jobs. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Get all the help you need to create a professional resume in minutes. To view the "EEO is the Law" Supplement, CLICK HERE. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Find Reviews. . Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. provides oversight of the leaders and teams providing support for all banking deposit activities for Schwab Banking clients (1.1M deposit accounts); including deposit reconciliation, general service requests, client escalations, escheatment, ATM Settlement, Sweep settlement, ACH returns, tax filing and other deposit related activities. The job description of a bank customer service representative, who can also be designated as a customer care representative, includes protecting the bank's image and contributing to the achievement of the bank's overall goals and objectives. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have. 28d CSRs receive calls from clients while sitting and taking calls for the day, with structured breaks. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements. Online Privacy FAQs Bank of America Online Privacy Notice It is mandatory to procure user consent prior to running these cookies on your website. Achieved maximum customer satisfaction by working with management to resolve escalated issues and concerns. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Companies. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made, Strong communication skills characterized by excellent writing and speaking skills, He/she must possess excellent multi-tasking skills and be able to function under pressure, He/she must also have excellent negotiation skills and be able to influence people, Ability to use the computer efficiently and also learn how to use new software, Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times. Cardinal Health, United Parcel Service, Windsor Do Assurant Specialty Properties, Rollins Corporation Tompkins Trust Company, Mettler Toledo HighSpeed, Envirobrite Energy Planning Associates LLC, Perfor UAMS University of Arkansas for Medical Sciences, River Spirit Casino Resort, Forever 21, Days Inn. To write an effective bank customer service representative job description, begin by listing detailed duties, responsibilities and expectations. Based on performance and experience, does not have the prominence of a Senior Level I. LOB Specific Description: As a Client Relationship Manager/Client Service Representative (CSR) you will be the main point of contact for Bank of America Merrill Lynch customers dealing in Futures & Options and OTC clearing. Bank of America CSR Reviews. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers. Bank Customer Service Representative 1/1/2014 - 3/1/2017 Company Name City, State Greeted bank customers upon entry and assist them in whatever they need Processed transfers check cashing, deposits, withdrawals, etc. Major Bank of America Jobs and Careers . Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also use third-party cookies that help us analyze and understand how you use this website. Job Description: The Collections Customer Service- Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. . Filter. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. These ads are based on your specific account relationships with us. He/she also helps to avoid loss of customers and negative reviews. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. Search Bank of america csr jobs. showing results for all locations, Collections Customer Service - Credit Assistance Specialist, Sr Customer Service Rep(Treasury Client Services), Collections Customer Service - Credit Assistance Specialist-Bilingual, Collections Customer Service - Credit Assistance Specialist -Bilingual Spanish, Treasury Fulfillment & Service Advisor-Service, Concierge Sales Assistant Associate I (Mortgage Customer Service) - Chandler, AZ - Bilingual Spanish Required. Suggestion Carolina Theatre, Hickory Crawdads, All That Dance Dunkin Donuts, Banks DIH Ltd, Medgar Evers College Bank Of America Sr Customer Service Representative Resume Sample. Provided cross training to fellow colleagues and leadership team members. Client Relationship & Advisor; Customer Service. 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These cookies will be stored in your browser only with your consent. Professional Summary Hard working Relationship Banker who drives high sales in both slow and busy shifts. . opt out of online behavioral advertising Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Job Title: CSR I (Arlington Lee Hwy) TD Description: About TD Bank, America's Most Convenient Bank TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Search job titles. community Business, Military, Communications, Education, English. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Discover Companies. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Maintain food and equipment inventories, and keep inventory records. Our innovative and growing company is looking to fill the role of bank customer service representative. Posted 10/12/2022. To view the "EEO is the Law" poster, CLICK HERE. List any licenses or certifications required by the position: Bank of America: Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of . Our growing company is hiring for a bank customer service representative. 2,251 reviews from Bank of America employees about working as a Customer Service Representative at Bank of America. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice . include: Desired experience for . 2014 Bank of America CSR Report Highlights. Relationship-based ads and online behavioral advertising help us do that. Member FDIC. Charlotte, NC 28202 (Downtown Charlotte area) $15 an hour. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. . Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. 43 open jobs for Bank of america csr. and our As the first line of contact customers have with the bank, bank customer service representatives are expected to be courteous, friendly, helpful and neatly dressed at all times. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. The estimated base pay is $41,507 per year. By clicking Continue, you will be taken to a website that is not affiliated with Bank of America and may offer a different privacy policy and level of security. Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. These ads are based on your specific account relationships with us. Collections. Equal Housing Lender. Suggestion bank customer service representative Please try broadening your parameters to see results. Bank of America Stadium - Event Security / Guest Relations. Track record of achieving top performing associate awards and promotion as an on-the-job-training coach for newly hired associates. Extremely high level of professionalism, patience and empathy. English. Employers hiring for the bank customer service representative job most commonly would prefer for their future employee to have a relevant degree such as We've transformed Bank of America into a simpler, more efficient company that combines two crucial areas: growing the economy while creating tangible value for our business, our clients and the communities we serve. More. Travel: Yes, 5% of the time. You can click the Return to Bank of America button now to return to the previous page or you can use the Back button on your browser after you leave. Also, if you opt out of online behavioral advertising, you may still see ads when you sign in to your account, for example through Online Banking or MyMerrill. Instantly Access Millions of Professionals. . Use these resumes as templates to get help creating the best Sr Customer Service Representative resume. Browse through all currently available Customer Service Representative jobs and positions at Bank of America and apply right from the Careers site. Client Relationship & Advisor; Customer Service, Client Relationship & Advisor; Customer Service; Investment & Trading. A free inside look at company reviews and salaries posted anonymously by employees. . Demonstrated exemplary customer service skills by telephone to provide information or perform maintenance on deposit products. Responsible for leading a team of 5-15 associates. To perform the above duties and responsibilities effectively, the following skills, knowledge, and abilities would be expected that a bank customer service representative should possess: (adsbygoogle = window.adsbygoogle || []).push({}); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Our innovative and growing company is hiring for a bank customer service representative. If you prefer that we do not use this information, you may Bank Teller Responsibilities: Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. Reduced customer dissatisfaction by accommodating product(s) on current order or future orders. in 2013 Bank of America CSR Report Executive Summary. TD Description About TD Bank, America's Most Convenient Bank TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. Friendly and enthusiastic with 4 years of specialization in banking. - Select from thousands of pre-written bullet points. Fraud Client Services Representative Bank of America 21,740 reviews - Phoenix, AZ 85034 Job Description: Reviews customer accounts for possible fraudulent account activity. Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back. Job Description and Resume Examples A collection of . The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency . Updated Oct 30, 2022. 2022, Hiring Products Limited, All rights reserved. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. This professional also meets with customers, takes enquiries, and makes suggestions of the right service for them. . Compare Companies. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information . Posted: October 20, 2022. If you prefer that we do not use this information, you may Credit Services. You can click the Return to Bank of America button now to return to the previous page or you can use the Back button on your browser after you leave. Responsible for reading, analyzing and/or determining appropriate handling and . for drive-through or walk-in customers Assisted customers in opening checking or savings accounts Trust Services . When dealing with a customer, these representatives must be able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer. Equal Housing Lender. new Bank of America 3.8 Elmwood Park, NJ 07407 Estimated $185K - $234K a year Full-time Research & Adjustments Rep II new Bank of America 3.8 College Park, GA 30349 Full-time + 1 Responsibilities. Visit PayScale to research customer service representative (csr) hourly pay by city . You also have the option to opt-out of these cookies. Knowing our products inside and out so that you can . Senior Client Service Specialist Bank of America 3.8 Jacksonville, FL 32246 (Windy Hill area)
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